A: Placing an order with us is easy! You can visit our website and browse our collection of beautiful flower arrangements. Once you've chosen the perfect bouquet, simply add it to your cart and proceed to checkout.

You can also give us a call or visit our physical flower shop in downtown Vancouver to place an order with the help of our friendly staff if you have any questions about custom arrangements.
A: When placing your order, you can indicate whether you are open to accepting flower substitutes if they are unavailable.

However, if you did not tick the box, and we do not have stock of a particular flower or plant, we will call the phone number for your order to discuss what suitable substitutes are.

In the case where you are not able to answer the phone, we will substitute the unavailable flower with a similar one.
A: Yes, Downtown Florist offers same-day flower delivery for orders in Vancouver placed before our specified cutoff time of 2 p.m. We understand the importance of timely delivery for special occasions and strive to make it convenient for our customers.

For orders outside of Vancouver, we will try our best to meet your delivery time, however depending on the driver’s availability, the order may need to be moved to the next day. To ensure your order is delivered on time to a location outside of Vancouver, we recommend ordering one day in advance.

Our cutoff time for same-day pickups at our store location are 5 p.m.

For more information on same-day flower deliveries and cutoff times, please visit our Delivery page
A: We try our best to meet the specific delivery times requests, but we cannot guarantee an exact delivery time due to various factors, such as traffic conditions and the number of deliveries on a given day.

However, if you have a particular time preference, please mention it in the order notes, and we will do our best to deliver within that timeframe or as close to it as possible.

During special holidays such as Valentine's Day and Mother's Day, we cannot accommodate specific delivery times but will deliver during a specified window of time.
A: We will always give a call to the phone number provided of where we have delivered the flower. Our delivery drivers will assess the situation based on whether they believe it is safe or appropriate to leave the flowers at a secure location, such as the front door or with the building's concierge.

It is important to leave a phone number to help us ensure a safe delivery if the recipient is not home.
A: At Downtown Florist, accept various payment methods to make your shopping experience hassle-free. You can pay for your order using major credit cards, such as Visa, Mastercard, and American Express. In-store, we also accept cash payments!
A: Absolutely! Our florists at Downtown Florist love creating unique and personalised flower arrangements. If you have specific preferences or want a custom bouquet for a special occasion, simply call our store, and our talented florists will be happy to assist you in bringing your vision to life.
A: We take pride in the quality of our flowers and customer satisfaction is our top priority. In the rare instance that you're not satisfied with your purchase, please contact us within 24 hours of receiving the flowers, and we'll be glad to assist you. We may offer a replacement or refund based on the circumstances of the issue.
A: Yes, Downtown Florist specialises in providing floral services for events and weddings. Our experienced team can create stunning floral arrangements and centrepieces that perfectly complement the theme and style of your special day.

Don't hesitate to contact us in advance to discuss your requirements and schedule a consultation.
A: Of course! We understand the importance of adding a personal touch to your gift. During the checkout process, you'll have the option to include a personalised message that will be attached to the flower arrangement. Our team will ensure your heartfelt message is beautifully presented with the flowers.

Please ensure your message is maximum 160 characters so our florists can fit your message on the card!